Terms of Service

Terms of Service

Last Updated: 8 September 2026

Welcome to Prophetic Blends. These Terms of Service govern your use of the Prophetic Blends website, including browsing our website, creating an account, placing an order, purchasing our products, and using any other services we provide through our online store.

By accessing or using our website, you agree to be bound by these Terms of Service, together with our Privacy Policy and Returns Policy. If you do not agree with these terms, please do not use our website or place an order.

1. About Prophetic Blends

Prophetic Blends is operated by PROPHETIC BLENDS Ltd, a company registered in the United Kingdom under company registration number 13858515.

Registered address:
19 Queenscourt
London
HA9 7QX
United Kingdom

Email: info@propheticblends.co.uk
Telephone: 07861006006

Prophetic Blends operates an online retail store offering premium natural products, including honey, black seed products, natural edibles, oils, hair and skincare products, dates, saffron, and other products sourced from various regions.

We aim to provide customers with clear product information, transparent purchasing terms, quality products, and reliable customer service.

2. Use of Our Website

You may use our website for lawful purposes only.

You agree not to:

  • Use the website for any unlawful, fraudulent, or unauthorized purpose.
  • Attempt to gain unauthorized access to our website, accounts, systems, or databases.
  • Interfere with the security or operation of the website.
  • Use automated systems to scrape, copy, or collect website content without our permission.
  • Submit false, misleading, or fraudulent information.
  • Misuse another person’s account or payment information.
  • Reproduce or commercially exploit our website content without written permission.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, ingredients, sizes, availability, and other information displayed on our website are accurate and current.

However, product packaging, appearance, colour, texture, harvest characteristics, and other natural variations may differ from images displayed online.

Where products are naturally produced or sourced from agricultural products, variations may occur from batch to batch. Such variations do not necessarily indicate that a product is defective.

Customers should read the complete product description, ingredients, warnings, usage information, and other information provided on the relevant product page before purchasing.

If you require additional information about a product before ordering, please contact us.

4. Natural Products and Product Claims

Prophetic Blends offers natural foods, edible products, oils, topical products, and other naturally sourced goods.

Unless expressly stated otherwise on a product page or required by applicable law, information provided on our website about traditional, historical, cultural, nutritional, or other properties of a product is provided for general informational purposes.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Product information should not be treated as medical advice and should not replace advice from a qualified healthcare professional.

Customers are responsible for reviewing ingredients and product information and determining whether a product is suitable for their individual circumstances. If you have an allergy, medical condition, are pregnant or breastfeeding, take medication, or have any other health-related concern, consult an appropriately qualified healthcare professional before using a product where appropriate.

5. Product Availability

Products displayed on our website are subject to availability.

We may occasionally be unable to fulfil an order because a product has become unavailable, is out of stock, has been discontinued, or cannot be supplied for another legitimate reason.

If we cannot fulfil an accepted order, we will contact you and, where appropriate, arrange a refund for amounts paid for products that we cannot supply.

We may limit quantities available for purchase where reasonably necessary.

6. Prices and Product Charges

All product prices are displayed on the website at the time of purchase.

Prices may change from time to time. Any price change will not affect an order that has already been accepted, except where an obvious pricing error has occurred.

Where applicable, delivery charges, taxes, duties, or other additional charges will be communicated during the purchasing or checkout process.

You are responsible for reviewing the final order total before submitting your purchase.

7. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order acknowledgement by email. An acknowledgement confirms that we have received your order; it does not necessarily mean that the order has been accepted.

An order becomes accepted when we confirm that we can fulfil it.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

  • A product is unavailable.
  • There is an obvious pricing or product-description error.
  • We reasonably suspect fraudulent or unauthorized activity.
  • We are unable to obtain payment authorization.
  • Delivery to the selected destination is unavailable.
  • There is another legitimate reason preventing us from fulfilling the order.

If payment has already been taken for an order that we cancel, we will arrange an appropriate refund.

8. Payment

Payments are processed through the payment methods made available during checkout.

You must provide accurate and complete billing and payment information and confirm that you are authorized to use the payment method provided.

We do not knowingly request or require customers to send full payment-card details to us by email, social media, or other unsecured communication channels.

Payment information may be processed by third-party payment providers as necessary to complete your transaction.

9. Delivery and Shipping

We offer delivery services to destinations displayed or made available during the ordering process.

Delivery times and shipping charges may vary according to destination, product availability, courier services, order volume, customs requirements, and other circumstances outside our reasonable control.

Any estimated delivery timeframe is an estimate and is not a guarantee unless expressly stated otherwise.

Customers are responsible for providing accurate delivery information. We cannot be responsible for delays or failed delivery resulting from incorrect or incomplete information supplied by the customer.

For international orders, customs duties, import taxes, restrictions, or other charges may apply depending on the destination country. Where applicable, the customer is responsible for complying with the laws and import requirements of the destination country and for paying charges that are legally payable by the recipient.

10. Receiving Your Order

Please inspect your order as soon as reasonably possible after delivery.

If an item arrives damaged, defective, incorrect, or materially different from the product ordered, please contact us promptly with your order information and relevant photographs or other evidence where appropriate.

We will review the issue and determine the appropriate remedy in accordance with applicable law and our Returns Policy.

11. Returns, Refunds and Exchanges

Our Returns Policy forms part of these Terms of Service.

Unless a different right applies under applicable consumer law, our current returns policy provides for returns within 30 days, subject to the applicable conditions, including proof of purchase and the product being returned in its original packaging.

Our current policy also states that exchanges are available for defective or damaged items where applicable.

For complete information about eligibility, refunds, exchanges, return shipping, and the return process, please review our Returns Policy before returning an item.

Nothing in these Terms limits or excludes any statutory consumer rights that cannot legally be excluded or restricted.

12. Cancellation and Consumer Rights

If you are a consumer, you may have statutory rights relating to cancellation, defective goods, refunds, or other consumer protections under the laws applicable to your purchase.

Nothing in these Terms is intended to remove or reduce those rights.

Where statutory consumer rights provide protections greater than those described in our policies, those statutory rights will continue to apply.

13. Accounts

Certain features of our website may allow you to create a customer account.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

You must provide accurate information and keep your account details up to date.

Please notify us promptly if you believe that your account has been accessed without authorization.

We may suspend or terminate an account where we reasonably believe that it has been used fraudulently, unlawfully, or in breach of these Terms.

14. Website Content and Intellectual Property

Unless otherwise stated, the content available on the Prophetic Blends website, including text, product descriptions, photographs, graphics, logos, branding, page designs, and other materials, is owned by or licensed to Prophetic Blends and is protected by applicable intellectual property laws.

You may view and use website content for your personal, non-commercial shopping purposes.

You must not reproduce, republish, modify, distribute, sell, create derivative works from, or commercially exploit our website content without our prior written permission, except where permitted by law.

15. Customer Reviews and User Content

Where our website permits customers to submit reviews, comments, photographs, or other content, you must ensure that the content you submit is truthful, lawful, relevant, and does not infringe another person’s rights.

You must not submit content that:

  • Is fraudulent, defamatory, abusive, threatening, or unlawful.
  • Contains malicious software or harmful code.
  • Infringes copyright, trademark, privacy, or other rights.
  • Impersonates another person or business.
  • Contains misleading claims about products or our business.

By submitting content to our website, you grant Prophetic Blends permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

16. Website Availability

We make reasonable efforts to keep our website available and functioning correctly.

However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from viruses or other harmful components.

The website may occasionally be unavailable because of maintenance, updates, technical problems, hosting issues, security measures, or circumstances outside our reasonable control.

17. Third-Party Services and Links

Our website may contain links, integrations, payment services, social media features, reviews, maps, courier services, or other third-party services.

Third-party services are governed by their own terms and privacy policies.

Prophetic Blends is not responsible for the content, availability, security, or policies of third-party websites or services that we do not control.

18. Privacy

Your privacy is important to us.

Personal information collected through our website may be used to process orders, arrange delivery, provide customer support, maintain accounts, improve our services, and carry out other legitimate business activities.

For information about how we collect, use, store, and protect personal information, please review our Privacy Policy.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Prophetic Blends will not be responsible for losses that are indirect, incidental, or consequential and that could not reasonably have been anticipated at the time of purchase.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for fraud or any other liability that cannot legally be excluded or limited.

Where a product is defective, damaged, incorrectly supplied, or otherwise subject to a statutory remedy, your legal rights remain unaffected.

20. Events Outside Our Reasonable Control

We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances outside our reasonable control.

Such circumstances may include severe weather, natural disasters, epidemic or pandemic events, war, civil unrest, government action, industrial disputes, transportation disruption, courier disruption, customs delays, telecommunications failures, power failures, or major technical failures.

Where reasonably possible, we will communicate significant delays and take reasonable steps to minimize their impact.

21. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, products, services, website, legal requirements, or operational practices.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website after an updated version is published constitutes acceptance of the updated Terms, to the extent permitted by law.

22. Governing Law

These Terms are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protection laws that apply to you based on your place of residence and the nature of your purchase.

If you are a consumer, nothing in these Terms affects any mandatory legal rights or protections available to you.

23. Contact Us

If you have questions about these Terms, an order, a product, a return, or any other matter relating to Prophetic Blends, please contact us:

PROPHETIC BLENDS Ltd
19 Queenscourt
London
HA9 7QX
United Kingdom

Email: info@propheticblends.co.uk
Telephone: 07861006006

We aim to respond to customer enquiries as promptly as reasonably possible.

24. Related Policies

For a complete understanding of your rights and responsibilities when shopping with Prophetic Blends, please also review:

These policies are intended to work together to provide customers with clear information about shopping with Prophetic Blends.

Yaasir
Al Kam'ah water (Truffle Juice Eye Drops)
...Cured my blurred vision through Al Kam'ah water on the first day of use, only I put one drop on each eye and after that my blurred vision was cured. On the second day of use my eyesight increased in vision and I can now see very vivid and in precise detail. I have not reached the third day yet...

20 August 2026
Mahmoud
Good team to deal with
Good team to deal with, very easy to communicate. Got date, infused honey and black seed oil. Would highly recommend.

8 August 2026
Sarah
Incredible products
Incredible products. We consistently buy the truffle juice and black seed oil. My mum suffers from retinitis pigmentosa and her heart sinks when the truffle juice is finished. There is no cure for her advanced blindness and the truffle juice has brought back some colour and reduced the extreme dry eyes. It’s the only thing that’s worked in 25 years!

27 June 2026
Isra Year
Ordering for many years
I’ve been ordering for many years along with other sisters who have all tried many of the products which have been of excellent quality, from the dates, oils and honey.

9 June 2026
Ali Hamid
Amazing quality, service and price
I have been buying dates from Egypt, Saudi and Tunisia for a long while but since going with Prophetic Blends, all of that has stopped. The quality is consistent along with the price you pay for the service, overall couldn’t recommend them enough. The mabroom is a personal and family favourite Mashā’Allāh.

18 March 2025
Andrew Perry
First tasted this Honey in Dubai
First tasted this Honey in Dubai. So pleased to be able to get it in the UK. Fast delivery and first class product. Thank you!

11 July 2025
Bushra Taslim Hussain
Excellent quality products
I ordered the large box of dates and they were delicious... The black seed oil was also really great.

10 July 2025
Lynn Ridgment
Great black seed oil great company
Great black seed oil great company.

02 July 2025
Omar Sekkar
I have been buying from them for a…
I have been buying from them for a while now and their quality products are great and natural. They are a very reliable company and trustworthy. Looking forward to buying from them soon.

26 June 2025